We apply world class security to your payment transactions and 100+ risk rules for each payment. All your transactions are secured with 128 bit SSL encryption and 2 factor authentications.

We will keep you updated about status of your order on every stage through SMS & Email. However you can also track your order status on “My Account” by logging in to your Shoptopus account.

You can modify your order, but it depends on the current processing status of your order. If your order has been dispatched we could not make any changes as it would on transit. However, you may speak to our customer service helpdesk to check the possibilities to modify your order.

Yes, you can cancel your order by requesting cancel to our customer service helpdesk at 8270302085 or mail at shoptopusindia@gmail.com. Please refer our cancellation policy for more details.

We try the utmost fastest ways to deliver the product at your door. However there are very rare circumstances delivering the product within timeline become challenge due to geographic location and other factors. In such cases we will keep you informed in advance about the delay. However you may also get in touch with our customer support helpdesk at 8270302085 or write us a mail to shoptopusindia@gmail.com to know the current status about your order.

Kindly reach out to our customer service helpdesk team about your technical issues. Our executives will help you on the same or provide you the best possible solution to complete your order.

Cash on delivery option is not available at this point of time. However our team is working on the same to bring up this facility at the earliest possible time to our system.

There might be very rare situations where amount would get deducted from your account while the transaction gets failed. In such cases our customer service helpdesk team would deep dive into the issue and find out what went wrong and help you with the best solution.

Solutions

1. If the amount received from our end we will help you complete placing order internally. 2. If the amount not received at our end, you need to follow few simple procedures at your bank end to get refund.

Yes, you can place order at Shoptopus.in as a guest user. However Shoptopus strongly recommends to users to register and purchase by using your logins to avail the best use of our website.

Kindly reach out to our customer service helpdesk. Our executives will help you on the above technical issues.

Refund will be processed at our end based on different scenarios as per our refund policy. We will process refund within 4 to 7 business days. Amount will be deposited to your account back based on the timelines of your bank’s processing time, which may vary bank to bank.

Kindly refer our Delivery policy.